Terms of Purchase
2. Changes to these Terms of Purchase
We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue your use of the Site to purchase goods via the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site. If you are paying for goods as a recurring order through Monash Herbal Pharmaceuticals Subscribe, we may change the the Terms of Purchase of the recurring order, by notifying you, and giving you the option to modify your next order with 14 days notice. If you do not modify or cancel your next order, we will assume that you agree to the updated Terms of Purchase.
3. Ordering goods
The range of goods offered over the internet directly from Monash Herbal Pharmaceuticals is sourced from the Site. Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order. Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered. Where an order has been placed under Monash Herbal Pharmaceuticals Subscribe as a recurring order, you are agreeing to pay for and accept delivery of goods in accordance with the terms of your recurring order unless you modify or cancel your recurring order under your account profile settings and we send you written confirmation via email of the cancellation prior to the goods being dispatched to you.
Monash Herbal Pharmaceuticals may change the prices published on this Site at any time. Prices of products placed in the 'shopping cart' but not paid for are also subject to change and you agree to pay the price current at the time of payment. While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Monash Herbal Pharmaceuticals reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.
We may require additional verification or information before accepting any order. Verification required will be determined by us. In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.
4. About our prices
Product availability may vary between Australian retail stores and Monash Herbal Pharmaceuticals' website due to different retailer offers. For deliveries within Australia, all prices are inclusive of the Australian Government's Goods and Services Tax (GST), currently set at 10% of the price of all products, but subject to change. For deliveries to destinations outside of Australia, GST is removed. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.
5. Monash Herbal Pharmaceutical payments
Payments can be made by Visa, Mastercard, PayPal and WeChat Pay. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries and exclusive of GST for all products shipped outside Australia.
Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering. Adelaide, Hobart, Perth and all regional areas within approximately 7 days. Monash Herbal Pharmaceuticals cannot guarantee delivery times, including due to reasons beyond Monash Herbal Pharmaceutical control. All deliveries are made Monday - Friday via Australia Post. You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. There are no weekend deliveries.
For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country's postal service. You agree that Monash Herbal Pharmaceutical is not responsible for, and has no control over, the local postal service in your country. You agree that Monash Herbal Pharmaceutical cannot be held liable for any shipping issues, delays or errors originating from within your country.
All orders over $70 receive free delivery within Australia. A flat delivery fee of AU$25.00 currently applies to all international deliveries outside Australia. Delivery fees are subject to change without notice.
When ordering from Monash Herbal Pharmaceutical, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Monash Herbal Pharmaceutical has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.
Monash Herbal Pharmaceutical reserves the right not to deliver goods to certain countries. Please check the Purchasing FAQS for further details. Monash Herbal Pharmaceutical is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Monash Herbal Pharmaceutical, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.
7. Returns policy
We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email firstname.lastname@example.org and ensure you include your six digit order number which was emailed to you upon processing of your order.
All refund payments will be processed in Australian Dollars and Monash Herbal Pharmaceutical will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Monash Herbal Pharmaceutical will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.
8. Safe arrival
All products are boxed using protective cushioning for safe arrival. If there is any damage to the package content - please ensure you include your six digit order number which was emailed to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.
9. Title and risk
Title to the goods purchased on this Site does not pass from Monash Herbal Pharmaceutical to you until we have received payment in full for the goods.
10. Disclaimer of warranty
Monash Herbal Pharmaceutical is providing this Site and its contents on an 'as is' basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. Monash Herbal Pharmaceutical and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Australian Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, Monash Herbal Pharmaceutical expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.
Your ability to purchase goods from this Site may be terminated by Monash Herbal Pharmaceutical at any time without notice. All restrictions, licenses granted by you and limitations of Monash Herbal Pharmaceuticals' liability will survive termination.
12. Contact Monash Herbal Pharmaceutical
Monash Herbal Pharmaceutical is located at 510 Waverley road, Mount Waverley, VIC, Australia. For any health and product related advice or queries relating to an online order, please contact Monash Herbal Pharmaceutical Advisory Service on 1300 630 189 (Australia only) or email email@example.com